Are my User ID or password case sensitive?
Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was entered during registration.
If you cannot remember how you entered it, Click Forgot Your Password found under sign-in fields and provide the required information.
We will send instructions on how to reset your password to the email address stored in the Personal Information section of Your Account.
Click the link contained within the password reset e-mail and provide the required information.
Note: The information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact Customer Care.
To contact Customer Care, call toll-free at (1-714-386-9806) 24 hours a day, 7 days a week or send us an email. firstname.lastname@example.org